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Return Policy

We firmly believe in the value of our products and hope you will not find a reason to have to return them.

If you feel you need to return your goods for some reason, please contact us at care@dermatology-m.com so that we can authorize your return.

Please notify us within 7 days of receipt of shipment and once your return is authorized, items have to be returned to us by mail within 7 days of authorization.

Merchandise must be unused and in saleable condition (i.e. in original, unmarked, and undamaged packaging) and must include an invoice or receipt.
Custom made items may not be returned.

To allow us to authorize your return, first call or email our Customer Service Department at care@dermatology-m.com.

Shipping & Handling Charges

We cannot refund original shipping cost or postage and handling charges for returns.

We recommend you return items with a trackable shipping service.

We reserve the right to charge a restocking fee of up to 15%.

Damages/Broken Goods

We can authorize a return if goods are faulty, or have arrived in a damaged or unsatisfactory condition.

Notify USPS immediately if the damage is due to mishandling as in this case the insurance would have to pay compensation for your claim.

Please retain all packaging and damaged items for inspection and provide photographic evidence to support your claim. We will need to be notified immediately for replacement.

You may need to return all goods including damaged packaging for inspection to qualify for an exchange.

Refund Method

Refunds are issued based on the payment method used at the time of purchase. Refund requests will be processed as soon as returned goods are received. However, it may take 2-3 business days for refunds to display on your credit card statement.